The Grove Collection Wristlets are now available!

FAQ

How do I figure out my hat size?

To find your hat size, wrap a measuring tape around your head so that it lays at the middle of your forehead, just slightly above your ears, and around the mid back of your head (it should be where a hat usually sits on your head). You can also wrap a string around your head in the same manner and measure the length of the string used. If your measurement falls between two of the hat sizes below, choose the larger size for a loose fit or a smaller size for a snug fit (the hat will have a small amount of stretch). 

Conch Couture sun hats come in the following sizes: 

Small: 22 inches 

Medium: 23 inches

Large: 24 inches

How should I care for my accessory?

Spot clean with a damp cloth and hang to dry. 

Do not machine wash or dry or dry clean. If additional cleaning is necessary, hand wash in cold water with a gentle soap and hang to dry. Warm iron as needed.

For items containing cork, wipe cork clean with a damp cloth. Do not iron cork.

 What is your shipping policy?

We know your want your item as soon as possible. For that reason, we do our best to ship within two to five business days of order. At this time, we only offer shipping within the United States. 

 Can I return or exchange my purchase?

We believe you will fall in love with your Conch Couture item, but we know it sometimes doesn't work out. If you not satisfied with your item, you have 30 days from the date of purchase to return the item for refund or exchange. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Not eligible: any item not in its original condition, is damaged or missing parts for reasons not due to our error, and/or any item that is returned more than 30 days after delivery.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund or exchange request.
If the item meets the return or exchange criteria noted above, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at becky@conchcouture.com.

Exchanges
We will replace an item with the identical item if the initial item is defective or damaged (and not due to normal wear and tear from use of the item). If you need to exchange it for the same item, send us an email at becky@conchcouture.com and send your item to: 10312 Bloomingdale Ave., Ste. 108, PMB 147, Riverview, FL 33578.

Shipping
To return your product, you should mail your product to: 10312 Bloomingdale Ave., Ste. 108, PMB 147, Riverview, FL 33578.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.